Building Relationships and Meeting a Niche in the Community

The landscape in Orangeville has changed a lot in the past 38 years. But one thing that has stayed the same is the faces and the customer service at Gord Davenport Automotive Inc.

In 1972, Gord Davenport met a niche in the Orangeville market, by providing automotive supplies at reasonable prices. Throughout its history, Gord Davenport’s franchise grew to include 3 more locations in Shelburne, Bradford and Arthur but its reputation, reliability and knowledge is what makes them a leader in their industry.

What they attribute to setting them apart from their competitors is their long time commitment not only to the community, but to their customers. Some of Davenport’s employees have been with the company for 30 years, building the relationships that create customer loyalty. Customers know that the staff can meet their needs at supplying quality service and products.

This family run business continues today with Jim Davenport and John and Pat Kallay at the helm. But not only do they pride themselves on their customer service, but also on their commitment to the community.
“We want to be involved in the community that we are earning our business out of,” Pat Kallay, HR and Payroll Manager said. “We give back to various charities, including sports groups, but our biggest benefactor is the hospital.”

Donating to the hospital is the company’s number one priority, since they believe that any given time someone will require a visit to the hospital. After Gord’s passing in 2003, the family received numerous donations allowing them to purchase two chemotherapy chairs for the hospital. Throughout the years they’ve been involved in Golf Tournaments and Battery recycling drives, which have netted thousands of dollars which have gone back to the hospital. These funds have gone to purchase equipment such as glide scopes for surgeries, and paediatrics beds.

Like most businesses, they have weathered many storms; the latest storm has been especially tough. Recent economic times and a milder winter had an effect on sales. The other challenges included increased competition in the industry and the decline of students entering the automotive trades. Regardless, Pat is confident that their reputation and exceptional customer service will bring them through the tunnel to the other side.

Not only are they socially responsible to the community, but they are also very supportive of the Chamber of Commerce. For three years, Pat was involved with the Dufferin Women in Business Committee and supported and enjoyed the connections that the group provided for her, as well as sponsoring one of the Business Excellence Awards. They have been a proud member of the Chamber of Commerce since Gord Davenport Automotive Inc. opened its doors in 1972.